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Last updated: 6 October 2023
The information provided on the Primal Zone website and Platform is for general informational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment.
Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of information you have read on this website.
The information on this website does not create a doctor-patient relationship between you and Primal Zone or any of our healthcare practitioners. A doctor-patient relationship is only established when you complete our assessment process and are accepted as a patient by one of our registered medical practitioners.
Browsing our website, reading our content, or submitting an enquiry does not constitute medical advice or create a therapeutic relationship.
Not all patients are suitable for the treatments discussed on our website. Treatment options, including prescription medications, are only available where clinically appropriate and at the discretion of our registered healthcare practitioners.
Our practitioners may decline to provide treatment if they determine it is not in your best interest or if there are contraindications based on your health history. Treatment decisions are made on a case-by-case basis following a thorough clinical assessment.
Primal Zone facilitates access to prescription medications for eligible patients through licensed Australian pharmacies. All prescriptions are issued by Australian registered medical practitioners who have conducted appropriate clinical assessments.
Prescription medications discussed on our website are Schedule 4 medications under the Therapeutic Goods Act 1989 and can only be obtained with a valid prescription. We do not advertise or promote specific prescription medications in accordance with TGA (Therapeutic Goods Administration) regulations.
Treatment outcomes vary between individuals. Any results, testimonials, or case studies mentioned on our website are not guaranteed and should not be considered typical.
Factors including your health history, lifestyle, adherence to treatment protocols, and individual physiology can affect treatment outcomes. Your healthcare practitioner will discuss realistic expectations during your consultation.
All medical treatments carry potential risks and side effects. Before commencing any treatment, you will be informed of potential risks, benefits, and alternatives by your treating practitioner.
It is your responsibility to:
Our telehealth services are not designed for medical emergencies. If you are experiencing a medical emergency, including but not limited to:
Please call 000 (Triple Zero) immediately or go to your nearest hospital emergency department.
For non-emergency but urgent health concerns outside of consultation hours, please contact Healthdirect on 1800 022 222 or visit your local GP or urgent care centre.
Our website may contain links to third-party websites or references to external studies, research, and resources. We do not endorse or take responsibility for the content, accuracy, or availability of these external resources.
The inclusion of links does not imply endorsement of the linked website's content, products, or services. You access third-party websites at your own risk.
Testimonials and reviews on our website represent individual experiences and opinions. These experiences are personal and do not guarantee similar results for other patients.
Testimonials are provided voluntarily by our patients and are used with their consent. We do not provide compensation for testimonials. Past results are not a guarantee of future outcomes.
Primal Zone operates in compliance with Australian healthcare regulations, including:
Our healthcare practitioners are registered with AHPRA and maintain current registration and appropriate professional indemnity insurance.
To the maximum extent permitted by law, Primal Zone shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from:
This disclaimer does not exclude any warranties or consumer rights that cannot be excluded under the Australian Consumer Law.
We may update this Medical Disclaimer from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our website and services constitutes acceptance of any changes.
If you have questions about this Medical Disclaimer or concerns about your health, please contact us:
Primal Zone Pty Ltd
Email: ignite@primalzone.com.au
Phone: 1800 774 625
For medical emergencies, always call 000.
If you have any questions about this policy, please contact us at ignite@primalzone.com.au
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